The closeness to the client in a digitalized environment. This is the challenge that companies are currently facing . Although it looks like science fiction there are studies that affirm that 74% of consumers would be willing to contact companies directly through the apps of their mobile devices using mobile apps. Why ignore this positive predisposition to interact in applications such as WhatsApp, Telegram or Facebook Messenger?
In a scenario in which digital relationships are being humanized, it is important to make our clients feel more hesitant they are not alone throughout the purchase process.
One of the advances with greater potential within the electronic sector is the integration of mobile app plugins. WhatsApp one of the best exponents of this change of trend.
Surprised? Here are the benefits of using WhatsApp in your business.
Why complement our ECommerce with WhatsApp?
WhatsApp is not only a instant messaging service. It has created a trend and for many users is a way of life.
98,1% of consumers messaging services confirms their loyalty to this app that also have more more than one billion users in the world. Nobody can live without your mobile.
These value the comfort in their routines. They avoid any kind of effort that is not worth it.
You must make your search process as easy as possible. That is why including WhatsApp will always be received with enthusiasm by its customers.
The importance of a good management
The manager of the anwers through the app you must have people skills. In addition the manager must be close to customers. Taking care of this aspect and doing a good job we will have direct access to relevant information regarding our clients, generating a powerful feedback. According to various sources, a good management of your ecommerce can increase sales by approximately 75%.
Clients should feel safe, without fear and in a trusting and private environment.
With WhatsApp that’s possible.
The plugin for Prestashop and other options
Created by Idnovate,
WhatsApp Chat module costs less of €30 and has a lot of remarkable functionalities as the possibility of flirting client groups, multi-language chat interface and a responsive design.
In turn WhatsApp has other modalities for companies such as the creation of verified accounts or online marketing services through mobile through WhatsApp Marketing.
In the current market every detail counts. Making the consumer feels special is vital for the survivor of our company. Don’t miss out on any possibility or opportunity to get closer to our customers.
The most personal and direct communication awaits you.
Long live King WhatsApp!